Refunds are on the cost of the item (no expedited shipping you selected at purchase is refundable) and can be issued in the form of store credit or be put back on your credit card, whichever option you prefer.
#Grav orbis free
For US orders we offer FREE return shipping! We offer returns on any unused item within 30 days of purchase. For international order you will be responsible for the shipping fee to resend it. For US orders we'll make one more attempt to ship it to you at no additional cost. We'll reach out to you after we've received the order and ask for your correct address. What happens if I entered the wrong address and the order was sent back to you? We may ask for the damaged or incorrect item back in which we'll email you a pre-paid return label.
If your item arrives damaged or is incorrect just take a picture of the unused item within 3 business days of receiving it and email us at We'll send you a replacement immediately. What happens if an item is damaged or incorrect? We use bubble wrap and if needed biodegradable packing peanuts in discreet boxes.
We take great pride in making sure items arrive safe and sound. For example, if you order on a Tuesday your item will ship by Wednesday but if you order on a Friday, Saturday or Sunday your order will be shipped by Monday. We ship orders within 1 business day (Monday - Friday) of being placed. We are not responsible for any packages that do not clear customs and we will not issue refunds unless the packages are sent back to us.How long will it take to ship my order? It is the responsibility of the purchaser to make sure items will clear your countries customs. There may be additional customs fees that you'll have to pay based on the receiving countries guidelines. Shipping rates depend on location and size of the package. We offer free standard shipping on all US orders including Hawaii, Alaska & Puerto Rico.If you can't wait to get your piece we do offer paid expedited shipping options through UPS & USPS.
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